FAQ

FAQ

Are your items made to order?

Yes. All 7722 items are made to order. This allows us to produce intentionally and avoid excess inventory.

Do you ship internationally?

Yes, we offer international shipping to many countries. Some regions may have restrictions or limitations on delivery. Availability and delivery areas are shown on each product page.

How long does production and shipping take?

Each item is produced before shipping, so timelines include production and shipping. Delivery times vary based on destination and the shipping method selected at checkout. Estimated delivery windows are provided on product pages and at checkout, but these are estimates, not guarantees. Delays may occur due to holidays, customs processing, weather, or events outside our control.

Will I receive tracking information?

Yes. Once your order ships, you will receive a tracking number to follow your package.

Can I change or cancel my order after placing it?

Because items enter production quickly, orders cannot be changed or canceled once placed. Please double-check your size, shipping address, and phone number before completing checkout.

What if I entered the wrong shipping address or phone number?

If incorrect information is provided, delivery may fail. If your order has not shipped yet, contact us immediately. Once your order has shipped, the address cannot be changed. Additional shipping costs may apply for reshipment. We are not responsible for orders lost or delayed due to incorrect information entered at checkout.

What if my package is delayed or hasn’t arrived?

Most delivery issues are caused by incorrect address or phone number, missed delivery attempts, or customs delays for international orders. If your order appears delayed, please check your tracking first. If you need help, contact us with your order number.

What if my package is marked “delivered” but I can’t find it?

If a carrier marks a package as delivered, we are unable to offer replacements or refunds. In these cases, we recommend checking around your delivery location, asking neighbors or building staff, and contacting the carrier directly for delivery details.

What if my package is returned to sender?

Packages may be returned due to incorrect or incomplete address, unclaimed customs clearance, or refused delivery. If a package is returned, you will be notified. Reshipping will require a new shipping fee.

What if my item arrives damaged or misprinted?

If your item arrives damaged, defective, or misprinted, contact us within seven days of delivery with your order number and clear photos. If approved, we will arrange a replacement or refund at our discretion.

Do you accept returns or exchanges?

All items are final sale. We do not accept returns or exchanges for sizing, fit, color preference, or change of mind. Please review size guides and product details carefully before ordering.

Will my item look exactly like the photos?

We do our best to represent products accurately. Because items are produced individually, slight variations in color or print placement may occur and are considered normal, not defects.

Can online orders be returned in store?

No. Online orders cannot be returned or exchanged in store. Items purchased in store must be returned or exchanged at the store of purchase.

How can I contact you?

Please reach out with your order number, and we will assist you as quickly as possible.